The mission of Crescent City Tours Is to provide our guests with the highest quality service in the industry, and also to provide our employees who are referred to as team members and partners and are treated as such. Crescent City Tours believes that,If the team is treated with the highest quality of dignity and respect that ultimately spills over to customers. Which the ultimate goal is to create amazing memories.
First and foremost, thank you for choosing Crescent City Tours for all your tour needs, and for visiting the beautiful city of New Orleans, which is one of the most revisited cities in America. By choosing us, you can guarantee the highest quality tour experience.
My name is Brian Webber, I have been a tour guide in the city of New Orleans for over 14 years. In 2004, I was working on the Mississippi River as a deckhand on a boat (quite honestly, I hated that job!!!).
I became friends with one of the boat captains, Captain Mike Panarello. He left the river and started working as a boat captain on swamp tours. One day, we ran into each other and he introduced me to the tour business, it has been amazing ever since.
The main reason I decided on this journey and to start my own company after being in the business over a decade is that I love people — people I was meeting on tours, the ones I was working with, and some of the local tour guides that I would meet in passing. And there was basically a theme to the things I was hearing, and what I have discovered is, in the hospitality industry we all strive to enhance your vacation experience.
I’ve also discovered some things about being an employer, and as direct result of how you treat your employees that olive branch will definitely be extended to the customer, which is my ultimate goal and mission; to not just give you an amazing tour but to create lasting memories of your visit to the Crescent City.
When I would give tours, people would say it’s too early for you to be this happy. And my response would be “if I had a ton of money I would do it for free, It’s an amazing job in tremendous opportunity to have an impact in someone life, and quite honestly some of you guys have impacted mine. I need the people on this team to have that same passion and when the people who are employed by Crescent City Tours can match that level of passion and intensity, it makes the customer experience just that much more pleasant.
Let me tell you a little story about how some of you guys have impacted my life over the years. I was driving some people out to the swamp tour on the bus, it’s about a 25 to 30-minute drive out to the swamp from the city of New Orleans and I always make that drive as festive as possible. On most days the way we operate, the people you bring out to swamp rides the same bus back to the city after the tour. At conclusion of the tour, I would stand outside of my bus and kind of direct traffic of where people should go, it was a really busy day. Some of the boats had made their way in.
As I’m directing traffic, a lady who had ridden on my bus was standing next to me reading a brochure while her husband was in the restroom. The boats were coming in, a lady walked up to me and said, “Mr. I’m so sorry, but I forgot what bus I came on.” And before I could respond to the lady, the lady that had ridden my bus raised her head up out of her brochure and politely said, “Ms!!!! . it wasn’t this one,” which was the highest compliment that I had ever been paid.
Basically, what she was trying to say was if you had ridden our bus you wouldn’t have to remember your bus number, you would have remembered your bus driver. I thought that was so hilarious! But that’s the ultimate goal — to have that kind of impact on your vacation to your visit to the Crescent City
Until we meet, keep smiling!!!